1 reviews | Active since Aug 2016

09 Aug 2016, 17:44

tough vacuum really junk

<p>We purchased a tevo tough vacuum cleaner approximately 7 months ago from game. Only 3 bedrooms are carpeted , so it's not particularly over worked, so imagine my surprise when the motor started burning out, I had to turn the power off myself as it seemed to have no safety mechanism to stop it catching fire .I can't find my receipt and game is unwilling or able to find it on my account records to assist with the warranty so I am stuck with a burnt out piece if *******. </p>

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Replies (3)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply10 Aug 2016, 08:31
Official

Hi Claire,

Thank you for supporting the Bennett Read brand and for bringing this to our attention. On behalf of Tevo, I do apologise for the unfortunate experience you have had with the unit. Please be advised that the matter has been escalated to a customer care liaison who will contact you shortly.

Kind regards

The Tevo Team

TEVO (PTY) LTD
TEVO (PTY) LTD's reply17 Aug 2016, 07:53
Official

Hi Claire,

We are happy to report that the matter was resolved. We trust the service received was efficient and the outcome was to your satisfaction.

Kind regards

The Tevo Team

's update17 Aug 2016, 08:24
Reviewer Update

Thank you tevo team for your excellent and speedy service . my husband and I are very impressed with your profession and helpful attitude with regard to our vacuum cleaner, you really do guarantee customer satisfaction. Thankyou.