Tevo's Abysmal Service

This relates to a Bennett Read Pet Vacuum and the Tevo Service Centre in Port Elizabeth. Prior to the latest repair, the primary motor failed twice, both times within the warranty period and repaired both times by Tevo. This latest repair was out of warranty (another motor failure) and I was prepared to pay for it. It has taken 2 months and more than 12 phone calls to get the vacuum repaired. Not once did Tevo make contact with me - I had to call them every time to find out the progress of the repair. They misspelt my email address but insisted it was correct when I verified it via phone. Tevo confirmed they could replace the motor and I made the required payment before they would proceed. A month later they still hadn't repaired the vacuum because they could not find the parts. When I requested the issue be escalated to their team leader I was never called back. My wife was called once by the team leader, promising to call back the next day with an update. That callback never happened. I escalated the issue to Dinesh Khutso in Johannesburg three times (two voicemails, since he never answered) and one message via his assistant. He never called me back.

The service from Tevo is abysmal. Since the Bennett Read vacuum itself has been a huge disappointment and now that I know Tevo handles all repairs of Bennett Read products I will not be buying Bennett Read again.