Tevo Zero Customer Service

Whatever you do, do not buy any Tevo products. Just like the individual who shared a review about another similar iron purchase, I was approached while in Makro to purchase the Bennett Read Steam Iron. The rep assured me it was fantastic and there had been no returns or complaints with this iron.

1 month later the iron just stopped working. Now that would be the worst part of the story you would say-no let me elaborate. I then drove all the way to makro today to return this iron in the hopes that they would at least offer me a replacement given that it was well within the guarantee period. Not the case - instead the Tevo sales guy gave me some story about how the iron had to be sent for assessment for 21 days; yes 21 days and then they would get back to me. This is absolutely ludicrous: 21 days without an iron, meaning I would have to purchase another iron in the meantime. My annoyance is really at the lack of common sense and good customer service - this guy made no attempt to offer me an alternative solution ie replacement or interim product to use: in fact he had the audacity to suggest I drive to centurion to address the assessment with the head office!

Tevo if this is how you treat your customers I want no parts of anything else you have on offer and trust that I will spread the word about how you treat your clientele!