TEVO 's Dishonest and ********* Practices( After-Sales Team)

The words Dishonest , ********* & Unprofessional comes to mind when I think about my last experience with Tevo's Horrific After sales team. I barley had my "Bennet Read Hydro Vacuum Cleaner" for 6 months when the motor started to give me problems. Hoping they would replace the unit ,After a 10-15 day wait I collected it and informed that motor was replaced. I returned 2 weeks later with the same problem. At this point,a Tevo Consultant Informed me that this unit should have been replaced first time already as it was faulty before 6 Months. The plan was to now send in the unit for another repair and I was promised by Bongani at the "Tevo Repair Centre "that if this happens again that I would receive a new Unit . I collected the repaired unit and only used it twice when the motor Burned out yet again. Went back for a 4th time to give in the faulty vacuum and pick up a new one as this is what was promised to me. I spoke to Bongani who now claims that he Cannot replace the unit because must be sent in for another repair. I was extremely irate because this was not what was promised and explained that this was unacceptable. Bongani's attitude at this stage was appalling who said " Let me Speak to someone But I DONT NEED to replace this unit" How is that for Customer Service? Eventually he said he will replace the unit. The consultant checked my box and said that I had an Accessory or two missing and will need to bring it to get a new unit or They will just order the unit from head office and swop it out with the faulty one. I agreed to this. Low and Behold 15 days later when we returned to pick up the new unit we were told that this was not new and that they replaced the motor yet again. We were Understandibly fuming & very upset about the Blatant Dishonesty portayed by TEVO & Bongani- We requested and spoke to a Makro Manager who could see notes made by Makro consultants about the promises made and the attempt to "pull the wool over our eyes" by TEVO. The MAKRO Manager, (who was great)ensured that we walked out of that store with a new unit. TEVO, if this is the way you and your staff handle customers and their Queries, then you will soon find yourselves out of business. My experience with your aftersales/repair team has made me question this company's integrity whom I have loyally supported over the years and now left a bitter taste in my mouth. Train your staff on professional ,ethical behavior & Proper customer service so you don't lose more customers.