Tevo- Request to quote me on repairs to my Bennet- Read vacuum machine still not done after one month

I booked in by Bennet- Read vacuum cleaner on 30/12/20019 ( got paperwork as prove) at Pick and Pay East Rand Mall on advice from the Tevo Rep in-store ( Mpho) that it would be best to do it like that, I indicated at that time that the vacuum machine had just stopped working and I was of the opinion that it could be something small, I just needed them to look at it and identify the problem, call me with a quote Nd I would then decide whether I should have the same fixed or if I should purchase a new vacuum machine. He assured me that the machine would be collected from Pick and Pay store at East Rand Mall and that someone would liaise with me telephonically. I left the matter at that Nd waited for them to revert back to me which never happened. I accepted the fact that it was festive season and that business was running slow. I went to the Pick and Pay store again towards the end of the first week and did not find Mpho. I know found a very well- spoken lady, Tebogo who had told me that no collections from Tevo had been made due to the festive season and I had accepted that once again, she indicated that the vacuum machine was going to be collected that same day and re- assured me that the matter was going to be addressed and that someone will call me. Well, it is the end of January 2020 and I am still waiting. I went to the Pick and Pay store are East Rand Mall today again and found neither Tebogo not Mpho. I then spoke to a gentleman who works for Pick and Pay, he is the Head of Department there and a very helpful gentleman, he then called a gentleman by the name of Connie from Tevo, I spoke to Connie myself and indicated my problem. I further indicated that should I not hear back from them today as regards a resolution in this matter I am going to report this matter on " Hello Peter" and I will take the issue to higher power within Tevo organisation. Connie seems to be a Manager over the Tevo Reps in- store and his contact details is ***. I then received a call from a lady from Tevo office earlier this afternoon who advised that they have no record that my vacuum cleaner had ever been received, how unprofessional and how totally re- assuring to myself, I am amazed at the total incompetence in this matter, and of course no one seems too concerned about the fact that I have know been without a vacuum cleaner since last week of December 2019. I told this lady that should I not hear back from them before end of business day today, I am going to file a complaint on " hello Peter" and take the matter up with Tevo Senior Management. She undertook to call me back, she never did! Then lastly, not long after Tevo called someone from Pick and Pay East Rand Mall called me but I missed the call as I was busy. I then returned the call and I was told that Olivia had called me, I requested to speak to her but I was informed that she would call me back which she never did. In summary, I have s feeling that my vacuum machine has never been collected by Tevo and I find this ABSOLUTELy unacceptable! All I was asking for is to check what is wrong with the vacuum machine and if it could be fixed. Should they ( Tevo factory) be in a position to fix the same, what would the total cost be? I am still waiting for an answer. This is the absolute most poor service I had encountered in a very long time. My vacuum machine was my last purchase from Tevo. I am however not done in this matter, tomorrow I shall bring it to the attention of Tevo Senior Management.

Thank you.