1 reviews | Active since Jul 2013
TEVO PRODUCTS - DON'T WASTE YOUR MONEY - NO AFTER SALES SERVICE TO HONOUR THEIR GUARANTEE
About 10 months ago I bought a Contour Pillow from TEVO in PNP Hyper Durban North. I paid about R350 for the pillow. I normally suffer with my neck and I was told by the Sales rep of Tevo, that this pillow will be very effect. The pillow came with a 3 year guarantee. After 10 months of use - I was experiencing severe neck pains on a daily basis when I woke up in the mornings. The shape of the pillow still looked fine - so I was puzzled as to why I was experiencing this pain. I however changed my pillow to my older pillow and the neck pain stopped. I then realized that the TEVO Contour Pillow was causing my neck pains. I examined the pillow again and realised that the density of the pillow was not as firm and it had gotten softer and that, that was what was causing my neck pain every morning. I took the pillow to the TEVO stall in PNP Hyper - but the rep. was unable to assist. I then took the pillow to TEVO Head Office in Umhlanga and spoke to Farad. Farad did his best to assist (which I really appreciated) - but he said he needed to speak to his Production Manager. However, after numerous phone calls - I was told that there was nothing that they could do for me. That although the pillow came with a 3 year guarantee - it only covered that shape and not the density of the pillow - so based on this they were unable to assist (although nowhere was this mentioned - until I took the pillow in). In my opinion TEVO does not have any after sales services - their after sale services suck. They charm you into buying their stuff but are not ready to follow through with their promises. They will not give you the after sale services that you deserve. A R350 pillow is quite expensive - and more so if you can only get less than 10 months use from it. If TEVO can cover the pillow with a 3 year guarantee with regards to the pillow not losing its shape - why can't they cover the density of the pillow with the same guarantee - to me it indicates that TEVO Products use inferior quality material in their products and what they tell you is not necessary true. I will NOT BUY a TEVO product again and neither will I recommend a TEVO product to others - because you will be sitting with a useless product that you spent so much money on and no satisfaction of after sales service or commitment to honour their guarantee.
Dear Nalini,
Thank you for bringing this to our attention. The matter was referred to the Customer Care Manager as part of our investigation into the matter. We are sorry for not being able to replace the pillow as per your request, however, this is due to the fact that the pillow was tested and no fault was found with the pillow except for a very mild loss of density when compared to a new pillow which is expected with 10 months of use. As you are aware the pillow is covered by a guarantee which is for workmanship defects only and not normal changes in hardness/softness over time which do not affect the pressure relieving properties of the pillow. This is the standard across most mattress and pillow manufacturers similar to that of vehicle manufacturers and their warranty which does not cover the tyres. Further to that, there is the matter of hygiene and medical condition which has been taken into consideration as the pillow can help with pain relief depending on the medical condition but not a cure.
Kind regards
The Tevo Team
Dear Nalini,
Thank you for bringing this to our attention. The matter was referred to the Customer Care Manager as part of our investigation into the matter. We are sorry for not being able to replace the pillow as per your request, however, this is due to the fact that the pillow was tested and no fault was found with the pillow except for a very mild loss of density when compared to a new pillow which is expected with 10 months of use. As you are aware the pillow is covered by a guarantee which is for workmanship defects only and not normal changes in hardness/softness over time which do not affect the pressure relieving properties of the pillow. This is the standard across most mattress and pillow manufacturers similar to that of vehicle manufacturers and their warranty which does not cover the tyres. Further to that, there is the matter of hygiene and medical condition which has been taken into consideration as the pillow can help with pain relief depending on the medical condition but not a cure.
Kind regards
The Tevo Team
Dear Nalini,
Thank you for bringing this to our attention. The matter was referred to the Customer Care Manager as part of our investigation into the matter. We are sorry for not being able to replace the pillow as per your request, however, this is due to the fact that the pillow was tested and no fault was found with the pillow except for a very mild loss of density when compared to a new pillow which is expected with 10 months of use. As you are aware the pillow is covered by a guarantee which is for workmanship defects only and not normal changes in hardness/softness over time which do not affect the pressure relieving properties of the pillow. This is the standard across most mattress and pillow manufacturers similar to that of vehicle manufacturers and their warranty which does not cover the tyres. Further to that, there is the matter of hygiene and medical condition which has been taken into consideration as the pillow can help with pain relief depending on the medical condition but not a cure.
Kind regards
The Tevo Team
Dear Nalini,
Thank you for bringing this to our attention. The matter was referred to the Customer Care Manager as part of our investigation into the matter. We are sorry for not being able to replace the pillow as per your request, however, this is due to the fact that the pillow was tested and no fault was found with the pillow except for a very mild loss of density when compared to a new pillow which is expected with 10 months of use. As you are aware the pillow is covered by a guarantee which is for workmanship defects only and not normal changes in hardness/softness over time which do not affect the pressure relieving properties of the pillow. This is the standard across most mattress and pillow manufacturers similar to that of vehicle manufacturers and their warranty which does not cover the tyres. Further to that, there is the matter of hygiene and medical condition which has been taken into consideration as the pillow can help with pain relief depending on the medical condition but not a cure.
Kind regards
The Tevo Team