TEVO- poor product quality and worst after sale service

Truly frustrating and poor quality plus after sale support. I had two Bennett Read Vaccum machines one purchased on July and the motor blown up two months of light use, and instead of refund they forced me in Sep to purchase a more costly one (Force X10) with Six Hundred Rand different. Yesterday it stops working with very heated motor base. I am using this to swipe over 3 Parisian rugs and only once per week. I went today to Game Store Roebank and the two reps from TEVO were there but unfortunately, as per their head office Ts'n'Cs they couldn't do anything and asked me to bring back after sixth of Jan when everyone is back from Dec hibernation mode. I am flying in 4th of Jan and now I am setting with a costly Machine that doesn't work. Now, I should set with no vaccum cleaner for 10 days plus God knows how long it will take to fix. The guy whose stressed me last time to buy the powerful one admitted that if anything wrong goes with this "strong" he will do replacement within the first year as he was very sure, no, he was wrong and misleading. Even when the nice ladies from Game and Tevo checked the machine they could tell how clean and 'almost-new' it was. I much as I understand this season and time, having now replacement for a unit that must have for everyhouse is a stigma, not to mention the poor quality Bennett Read vaccum design. I had old one from Genius since 2012 and still working but unfortunately no more filters for it. The BR and Tevo asftersale are really frustrating and of misleading brand and promotions. I wanted a refund as I am no longer in support for this brand. I was about to order X3 more next year for my clinic but based on this I would be cool if I can trust this brand and the company anymore. I've tried to call Me Connie (number provided by one of the Reps) but no response.

Really bad products and services TEVO.

Prof Irhuma