TEVO POOR DELIVERY SERVICE.

I received an SMS from RAM saying my delivery is on the way and because I had made an arrangement with TEVO (the company I ordered from) to have my package delivered after 4 because I knew I would be at work and unable to receive the delivery because I work in a hospital setting and unable to receive the parcel there. The delivery guy contacts me multiple times throughout the day and I explain my predicament to him and he attempts to deliver at my residence to a third party to which I explain is not possible. He then logs onto the system that my phone is not going through and the delivery couldn’t not be completed.

I don’t know whether the issue lies with TEVO for not carrying out my delivery instructions or with RAM for failing to comply.

I am not happy with the level of service and the tone the driver took with me after I made it clear what my expectations were regarding this delivery and the fact that I’m now forced to change my address and receive this at work or make an arrangement with someone I don’t know to receive the parcel for me.

Also which delivery company knocks of at 15:30 when half the country is at work. This makes no sense whatsoever.

I gave TEVO three stars because the delivery was much quicker than expected but I’m unsure as to whether the fault lies with them for not carrying out the delivery instructions that resulted in me not getting my parcel.