1 reviews | Active since Feb 2018
Tevo Memre Pillow
I bought a Memre Classic pillow from Game Welkom on 30/12/2017. On 05/01/2018 it broke into two pieces and I returned it to Game. I was refunded and bought the same type of pillow again. On 28/01/2018 the same happened and returned it again whereby the agent at Tevo tells me that it is misuse of the pillow. I went back again on 04/02/2018 regarding the pillow and the area sales rep informed me telephonically that he will have a look at it within two days and takes my number down. Now i'm battling to get an answer from Game/Tevo.
Good day Hardus,
Thank you for contacting Tevo. The matter is being investigated. We will contact you shortly.
Kind regards
The Tevo Team
Good day Hardus,
Thank you for contacting Tevo. The matter is being investigated. We will contact you shortly.
Kind regards
The Tevo Team
Good day Hardus,
We have tested new Memre pillows and assessed the pillows you handed in in accordance to the investigation that was carried out by our team . It has been found that on both instances the damage to the pillows you had were due to negligence and not a manufacturing defect. As a result we are unable to refund or replace the item.
Kind regards
The Tevo Team
Good day Hardus,
We have tested new Memre pillows and assessed the pillows you handed in in accordance to the investigation that was carried out by our team . It has been found that on both instances the damage to the pillows you had were due to negligence and not a manufacturing defect. As a result we are unable to refund or replace the item.
Kind regards
The Tevo Team