Tevo - Horrible Service

I am really angry about the service that was delivered by your sales people and area manager here in Tyger Valley.

We purchased the AeroVac at Game Tyger Valley. You did not have stock, but we were told that you would have it delivered on the same day to our home. We paid for the prodcut and left.

The delivery did not happen as promised, and when we called to follow up a week later, we were informed that we have to collect it at the store.

When we came to the store, the vacuum cleaner had been sold and we were told to come and collect another one on Sunday. We were then messaged to rather collect on Monday (today). Now when we went to the store again to collect today, we were informed that you do not have stock.

This is a complete waste of our time and resources and it seems that your staff, Bongani (Area Manager) and Phumlani (Sales Person), have no consideration for the wasted time and resources. This is completely unacceptable service and needs your urgent attention especially because we were rushing from work in Paarden Eiland to get to Game in Tyger Valley, leaving work early.

When we called Bongani, he simply said that we must get a refund without offering an apology. Now, we will be very hesitant to EVER buy another Tevo product considering the very bad service we received from you.