1 reviews | Active since May 2016
Tevo has poor cutomer care services
I purchased two Tevo water Bottles from Game in early January 2019. It was for my daughters to use for school. One of the bottles started in leak from the cap in less than a month of use. I contacted them and they first wanted me to take of from my time on a working day to come in and show them the bottle. I told them I cannot do that as i work during the day and its not worth my time to take off to just show them the bottle. They emailed back and told be they will deliver a cap for the bottle as they think the cap seal is broken. Anyway they sent me an email stating that delivery will be made on Monday 19/02/209. No one arrived to deliver anything. I wasn't even sent a message to say that it would not be delivered or that there was a delay or anything of that sort.. This company is so unprofessional on every level. No customer service what so ever. I will never purchase another Tevo product again if this is what I have to go through when I have a problem.
Thank you for bringing this to our attention. We have followed up with the relevant department and can confirm as per email communication that you were requested to bring in the bottle to be assessed to determine the cause of the problem as is protocol thus allowing us to assist you effectively. After you explained your work situation we agreed to send you a replacement cap as we would never ask our customers to take off from work and inconvenience them. We did advise that it isn't always possible for our Area Managers to make deliveries due to their responsibilities and tight schedules/appointments. It is unfortunate that the delivery could not be made as hoped for and that too not being communicated to you as well as to the party who made the request to deliver. We will ensure the caps are delivered as promised. The respective Area Manager will contact you prior to delivery.
Kind regards
Tevo Customer Care
Thank you for bringing this to our attention. We have followed up with the relevant department and can confirm as per email communication that you were requested to bring in the bottle to be assessed to determine the cause of the problem as is protocol thus allowing us to assist you effectively. After you explained your work situation we agreed to send you a replacement cap as we would never ask our customers to take off from work and inconvenience them. We did advise that it isn't always possible for our Area Managers to make deliveries due to their responsibilities and tight schedules/appointments. It is unfortunate that the delivery could not be made as hoped for and that too not being communicated to you as well as to the party who made the request to deliver. We will ensure the caps are delivered as promised. The respective Area Manager will contact you prior to delivery.
Kind regards
Tevo Customer Care
We have received an update from the Area Manager repsonsible for the delivery and would like to confirm that the delivery of two caps with inner seals have been delivered to the provided address.
Kind regards
Tevo Customer Care
We have received an update from the Area Manager repsonsible for the delivery and would like to confirm that the delivery of two caps with inner seals have been delivered to the provided address.
Kind regards
Tevo Customer Care