1 reviews | Active since Jul 2011
TEVO GOODS ARE NO GOOD!
Hello all. I've purchased Bennet Reed, Hydro Compact vacuum cleaner 4 months ago. It's been a headache since the day I got it. After having it a month, the reservoir cracked and leaked filthy water onto my floor. Again, 2 days ago, I returned it. The reservoir's material must be made of a really inferior plastic. While picking it up with one hand to add water to it, the plastic simply cracks on the top edges, and I see it cracking before my eyes. Really! The worst part is still yet to come. I usually add water to the reservoir slightly below the FILL LINE and when I switch the vacuum on, somehow, the garbage water gets forced up passing the PLASTIC SHIELD and through the motor and on my floor. It's been a living nightmare. I cannot deal with this vacuum anymore. It's causing me more misery than good. The repair number at Makro is: *** I'm currently using a backup Samsung vacuum cleaner which seems to be doing a way better job. I SERIOUSLY WANT A REFUND! I cannot do this anymore! Argh!!! Please investigate and remove me from this storm?!
thank you for bring this incident to our attention as customer care is of the utmost importance to us.
Our apologies for the unfortunate experience you have had with this product.
Our investigation in to the matter has led us to believe that the unit was in fact damaged at store level whilst still in the original packaging.
We trust that our continued update throughout this exercise has been informative and the result to your satisfaction.
Thank you for patience and understanding.
Kind regards
The Tevo Team
thank you for bring this incident to our attention as customer care is of the utmost importance to us.
Our apologies for the unfortunate experience you have had with this product.
Our investigation in to the matter has led us to believe that the unit was in fact damaged at store level whilst still in the original packaging.
We trust that our continued update throughout this exercise has been informative and the result to your satisfaction.
Thank you for patience and understanding.
Kind regards
The Tevo Team
