1 reviews | Active since Jul 2011
Tevo doesn't respond
<p>I bought a Hydro vacuum cleaner less than a year ago. The vacuum hose has broken 3 times already. The hose is very bad quality. I contacted Tevo two weeks ago and got an email saying that my query is very important and that they will do their best to respond quickly and efficiently. I have not heard from them since. Vacuum cleaner will be useless pretty soon as the hose gets shorther every time I repair it. </p>
Hi Terence,
Thank you for contacting Tevo. We apologise for the unfortunate experience you have had with the hose and any inconvenience this has caused. We have checked our email log and unfortunately did not find any previous contact from the listed email or mobile number. The matter has been escalated to the relevant depart for assistance and a Tevo representative will contact you shortly to provide further assistance.
Kind regards
The Tevo Team
Best regards,
Hi Terence,
Thank you for contacting Tevo. We apologise for the unfortunate experience you have had with the hose and any inconvenience this has caused. We have checked our email log and unfortunately did not find any previous contact from the listed email or mobile number. The matter has been escalated to the relevant depart for assistance and a Tevo representative will contact you shortly to provide further assistance.
Kind regards
The Tevo Team
Best regards,
If you'd like the email I received from you (after contacting you via your website) let me know where to send it. Strange how I got an email from you that you have no track of.
If you'd like the email I received from you (after contacting you via your website) let me know where to send it. Strange how I got an email from you that you have no track of.
Farhaad made contact with me and sorted me out with a new pipe. I hope it is better quality than the last one.
Farhaad made contact with me and sorted me out with a new pipe. I hope it is better quality than the last one.