Tevo Customer care good

I was re ently gifted an 8 in 1 gourmet chef. However, after trying it out maybe 3 or 4 times to saute my veg I discovered it does not work properly. One side of the element gets hot, the top part not at all, and wnen the temperature light gies off, so does the heat. I emailed Tevo customer care service, and was advised to try setting it at a higher temp, to see of that helped. It didn't. I was advised to take it back to Game Ballito, which I did. I was very well helped by a nice young man who is the Tevo agent at Game, Samkelo. I really didn't wamt my money back, as I love the concept of having everything I need in one unit, so I opted for another unit. We tried to get a different batch number, but there were none avsilable. Samkelo suggested we try another unit and if it doesn't work we know there's a big problem woth the batch. We were hopong its just a single unit manufacturing fault. So now I will try my new cooker hoping for the best. But we'll done Tevo for quick response, and Samkelo in particular. Extremely polite and helpful young man.