TEVO BAD CUSTOMER SERVICE, DOESNT RESPOND TO THEIR QUERIES AND CHEAP FIXING METHODS

Dear TEVO Customer Service,

I am extremely disappointed with the service I have received regarding my Bennett Read hair dryer and feel compelled to lodge a formal complaint.

I originally returned the hair dryer because it had a fault and was advised that it would be repaired. After waiting for the repair, the dryer was returned to me. I did not use it immediately because I trusted that the repair had been completed correctly.

When I eventually used the dryer, smoke started coming out of it and there was a strong burning smell. Concerned that it could be a fire hazard, I stopped using it immediately and took it to an independent electronics repair shop to inspect the unit.

The technician opened the dryer and discovered that the heating element had been repaired using glue.HOW? HOW CAN YOU USE GLUE ON A HEATING ELEMENT? As the dryer heats up, the glue melts, which is what caused the smoke and burning smell. This is completely unacceptable and, more importantly, extremely dangerous. Had I continued using the dryer, it could have caused serious injury or even started a fire.

To make matters worse, I have submitted two "Contact Me" forms through your website and have not received a single response. The lack of communication and customer service has been unacceptable.

I am requesting that TEVO urgently investigate this matter and provide a satisfactory resolution. I expect either:

A full replacement of the hair dryer with a new unit; or A full refund.

I would also like an explanation as to how a product could be returned to a customer in such an unsafe condition after being repaired.

Please treat this as a matter of urgency. If I do not receive a response, I will escalate the matter to the National Consumer Commission and other relevant consumer protection channels.