Tevo- a company that protects its employees lies!

<p>I visited the Pavilion Game store with my boyfriend and found a Tevo memré pillow on sale. After talking some time to the Tevo sales consultant she assured me that if I was not happy with the product I could return it within 7 days and get a full refund. After two days of using the pillow I was not fully satisfied with it and decided to return it. On the 6th day after purchasing the pillow I returned with my boyfriend to the Pavilion Game store to return it. The Tevo store manager, Devan, was called and we explained what we were doing there. He immediately told us that having used the pillow it could not be returned. We explained to him what we were told by the sales consultant but it fell on deaf ears. We then asked if we could see the sales consultant that sold us the pillow. Devan walked us to the isle where we found her, he briefly explained to her what was going on to which she then told him that she had told us that the pillow had to be returned in its plastic sleeve in order to be refunded. This came as a surprise to us as not only was she lying and this was the first we heard of this new information but the pillow was not even sold to us in a plastic sleeve. So how do you return something that was sold in a condition that it couldn’t be returned in? We continued to air our frustrations of being sold the product under false pretences but were continued to be made tolook like fools by the Tevo store manager in front of the now nearby customers. We left the store. I made a complaint of this incident on the Tevo Website. After 3 days a response was given that Tevo would still not refund me for my purchase. My experience with Tevo has shown me three things:</p> <p>1. Tevo is a company that prefers its customers to be at a loss rather than itself</p> <p>2. Tevo is a company that allows its customers to deal with the consequences of being sold products in a condition that it cannot be returned in</p> <p>3. Tevo is a company that allows its customers to deal with the consequences of being **** to by their employees who just want to make a sale</p> <p> </p>