Terrible service from Bennet Read ( Air Fryer )

So, I purchased a Bennet Read 11.5L Digital Air Fryer on the 24th Of December 2025 as a Christmas present for our Family. It worked perfectly for 3 weeks and then just stopped working completely and wouldn't turn on. I purchased it from Makro so took it back to them coz it was in the 30-day return policy with the CPA. they told me that Bennet Read only has a 7-day return policy and it would have to be booked in. So took it to Bennet Read in Mt Edgecombe and booked it in to my dismay. After sending it in I mailed the Manager and head office and said that I don't want it assessed and that I want a new one as per the Consumer Protection Act you can do that. eventually after about 5 Days I got an email from them saying that I can pick it up and take it back to Makro who will swop it for a new one, so I did that and picked up the new one. Excited to have an air fryer that works again, went home plugged it in and made sure that it was on a counter by itself with a radius of about 30cm from any walls. Used it for 2 weeks and while 25 mins into cooking a roast chicken the air fryer Dies again. I messaged Gregg Kuhn the manager from the Mount Edgecombe Branch on Friday but have not yet had a reply back from him. I emailed head office and Gregg this morning with my complaint and frustratingly no one cares to reply. Maybe they don't like customer service or are too lazy to deal with problems. I had an older model Bennet Read Air Fryer which I bought in 2020 and still works without any problems. Please can Bennet Read sort this out or refund my money!!!