Terrible Service
<p>Disgusted with the service received from the Tevo representative at Game, South Coast Mall. My 7 year old daughter was given a Yakkity Yak Talking Hamster for Christmas. Firstly it doesn't work, then we take it to Game as they stock Tevo products only to be told that without a slip they will not exchange it. It was a gift, I'm not in the habit of requesting of proof of purchase together with a gift from someone. I'm now sitting with a very unhappy 7 year old who's new toy doesn't work and the suppliers refuse to replace it. </p>
Dear Cathy,
Thank you for bringing this to our attention and we apologise for the service received at store level as this is not the service we pride ourselves on delivering to our valued customers. The matter has been escalated and a Tevo representative will contact you shortly.
Kind regards
The Tevo Team
Dear Cathy,
Thank you for bringing this to our attention and we apologise for the service received at store level as this is not the service we pride ourselves on delivering to our valued customers. The matter has been escalated and a Tevo representative will contact you shortly.
Kind regards
The Tevo Team
Dear Cathy,
We are happy to report that the matter has been attended to and we trust the service provided and outcome was to your satisfaction.
Kind regards
The Tevo Team
Dear Cathy,
We are happy to report that the matter has been attended to and we trust the service provided and outcome was to your satisfaction.
Kind regards
The Tevo Team
Thank you to Faraad who went above and beyond in sorting out the problem for me.
Thank you to Faraad who went above and beyond in sorting out the problem for me.