Terrible customer service

<p>In january a called ordered and paid for a charger that needed to be replaced (including a delivery charge). I was told it would take 5-7days for delivery. A few days later i recieved hoses for a vacuum cleaner addressed to someone else. I called TEVO and was told that the courier company will bring the correct package and collect the wrong one within the week. Friday arrives, so does the courier to collect the wrong package but knows nothing about the correct one. Of course I call back to speak the tha sales rep and dispatch person. I am told they will call me back with info. I recieve a message to say the parcel will arrive on monday. On wednesday I call to find out what is happening and ask to speak to the manager on duty and get told they will call me back....nothing!! I call again on friday, i get told they will call me back.....still nothing. Once again i call on !monday and once again i get told that they will call me back.....still nothing!!! I sent an email to TEVO and they havent even bothered to message me back!! so now almost a month later i have still not recieved my order and have a very disappointed child as it is a charger for his item that he is unable to charge and therefore use. Sort this out!!! </p>