Terrible After Sales Service

<p>Boutght a Bennett Read Hydro vacuum and upon purchase was told that the hose is under warranty. Called Game Rosebank and they said the hose was not under warranty and that I needed to purchase a new hose. I went to Pick n Pay Norwood to purchase a hose, and the TEVO rep there said that they did not sell hoses there, but I could get them at Game or Makro. I went to Game and then was told that they don't sell them either, by the Tevo and that I should call Tevo. I called Tevo on 27.03.2017 and dealt with Farhad, who was so willing to help. Even gave me his cell number to send through the proof of purchase and pic of the hose, and said that I should receive it the next day, as it was under warranty. I did not receive it so I called the call centre but you keep getting voicemail. It is almost impossible to get through on the call centre line. I then messaged Farhad to ask about the progress, but then I get ignored. I try to call ***, the number on their website but it goes to voicemail. I'm stuck now. Crazy bad service,</p>