FS
Frederick S
1 reviews | Active since Dec 2014
05 Oct 2022, 09:54
Telephone client service
Been trying to firstly get a spare part for a product bought this year (which turned out to be very easily broken and the handheld vacuum cleaner suction is very weak). But to make it worse is the client service on the telephone, being transferred to multiple departments and people (supposedly the correct person to talk to this time) only to be transferred again and then getting attitude back when you seem too frustrated with being transferred. AND STILL NO ANSWER ON WHETHER ILL BE ABLE TO GET A SIMPLE WHEEL REPLACEMENT!!!! So all that frustration with no conclusion. Thanks, Bennett Read / Tevo for a frustrating start to the morning.
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Replies (3)FS
Frederick S's updateReviewer Update
05 Oct 2022, 10:05So phoned the tevo number again - the guy gave me the direct number, to which he would be transferring me AGAIN. The number rang into infinity and then got cut off. So I phone the direct number - *** and went through the whole selection automated part again.. and guess what... just got cut off AGAIN! Thanks for wasting my airtime again.
FS
Frederick S's update05 Oct 2022, 10:05
Reviewer Update
So phoned the tevo number again - the guy gave me the direct number, to which he would be transferring me AGAIN. The number rang into infinity and then got cut off. So I phone the direct number - *** and went through the whole selection automated part again.. and guess what... just got cut off AGAIN! Thanks for wasting my airtime again.
FS
Frederick S's updateReviewer Update
05 Oct 2022, 10:19Eventually, after leaving a voice mail stating that I have put TEVO on hello peter did I get some service. Funny how that works. Thanks Hello Peter. Still does not remove my review of the hand held suction capabilities.
FS
Frederick S's update05 Oct 2022, 10:19
Reviewer Update
Eventually, after leaving a voice mail stating that I have put TEVO on hello peter did I get some service. Funny how that works. Thanks Hello Peter. Still does not remove my review of the hand held suction capabilities.
FS
Frederick S's updateReviewer Update
07 Oct 2022, 10:21Even after eventually getting the "correct" person, supposedly and sending the person the mail asking for spare parts I have not received any acknowledgement of receiving the request or any feedback or a phone call after expressing my dissatisfaction with their after sale service so far... it's been 2 days now since sending the mail.
FS
Frederick S's update07 Oct 2022, 10:21
Reviewer Update
Even after eventually getting the "correct" person, supposedly and sending the person the mail asking for spare parts I have not received any acknowledgement of receiving the request or any feedback or a phone call after expressing my dissatisfaction with their after sale service so far... it's been 2 days now since sending the mail.