CP
Cristian P
1 reviews | Active since Jul 2013
24 Dec 2018, 08:52
SHOX Sentinel FLY AWAY as well !!!
Hi, I bought a Shox Sentinel yesterday (23 Dec 2018). I tested the drone yesterday but did not fly very long as the battery needed charging. Today (24 Dec 2018) I tested the drone again, It went up to just above our tree lines (not even 10-12m perhaps) and the drone suddenly took off and flew away. I cannot find it. The Box said the range for this model is "an incredible" 100m. I took a pictures to show how high the drone was before flying away?
This is very disappointing, I see other customers have complaint about the same thing. I want a refund !!!
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Replies (2)0
Replies (2)
TEVO (PTY) LTD's replyOfficial
24 Dec 2018, 16:46Hi Cristian,
Thank you for bringing this to our attention. Sorry to hear about the unfortunate experience you have had. Please email us a copy of the receipt so we can escalate the matter to relevant department for assistance when our offices re-opens on 27 December 2018. The email address is *** .
Kind regards,
The Tevo Team
Thank you for bringing this to our attention. Sorry to hear about the unfortunate experience you have had. Please email us a copy of the receipt so we can escalate the matter to relevant department for assistance when our offices re-opens on 27 December 2018. The email address is *** .
Kind regards,
The Tevo Team
TEVO (PTY) LTD's reply24 Dec 2018, 16:46
Official
Hi Cristian,
Thank you for bringing this to our attention. Sorry to hear about the unfortunate experience you have had. Please email us a copy of the receipt so we can escalate the matter to relevant department for assistance when our offices re-opens on 27 December 2018. The email address is *** .
Kind regards,
The Tevo Team
Thank you for bringing this to our attention. Sorry to hear about the unfortunate experience you have had. Please email us a copy of the receipt so we can escalate the matter to relevant department for assistance when our offices re-opens on 27 December 2018. The email address is *** .
Kind regards,
The Tevo Team
TEVO (PTY) LTD's replyOfficial
08 Jan 2019, 09:28Hi Cristian,
We are glad to report that the matter was resolved. Thank you for bringing this to our attention and affording us the opportunity to assist.
Kind regards
The Tevo Team
We are glad to report that the matter was resolved. Thank you for bringing this to our attention and affording us the opportunity to assist.
Kind regards
The Tevo Team
TEVO (PTY) LTD's reply08 Jan 2019, 09:28
Official
Hi Cristian,
We are glad to report that the matter was resolved. Thank you for bringing this to our attention and affording us the opportunity to assist.
Kind regards
The Tevo Team
We are glad to report that the matter was resolved. Thank you for bringing this to our attention and affording us the opportunity to assist.
Kind regards
The Tevo Team