1 reviews | Active since May 2012
Shox sentinel drone fly away
I purchased a ShoX Sentinel drone from a local toy store on 3rd September 2018. On the Morning of the 4th September 2018 I wanted to test fly the drone and it flew fine for about 2 minutes then it lost signal and ascended on it's own and flew away and did not respond to any signal from the remote. After contacting Tevo and Shox sa they agreed that it was a "out of box failure" and offered a replacement or refund. I accepted the refund and later in the day was told that they will not be refunding as no other similar issues had been reported.
I am disgusted in the poor customer care that Tevo and Shox would offer a refund then decline it.
I am now R1300 out of packet due to their poor qaulity faulty product.
Dear Lauralee,
Thank you for raising your concerns with us. We have looked into the above and are glad to report that the matter has been concluded and is in the process of being resolved as confirmed with your husband. We do apologise for the communication error from our end and trust the outcome is to your satisfaction.
Kind regards
The Tevo Team
Dear Lauralee,
Thank you for raising your concerns with us. We have looked into the above and are glad to report that the matter has been concluded and is in the process of being resolved as confirmed with your husband. We do apologise for the communication error from our end and trust the outcome is to your satisfaction.
Kind regards
The Tevo Team