Service? ,, What is service ??

<p>Honestly, I don't even know where to begin. Upon purchasing a product at any Tevo outlet, you would not be wrong if you feel that you have just made a great purchase, and that you won’t regret the purchase. </p> <p>However, there is a reason their products only have a ONE year warranty, because that is their lifespan. My experience was with a ShoX Beast Bluetooth speaker. I was lucky enough that my speaker broke FOUR days before the warranty expired. After taking it back to where it was originally purchased, they sent it in for repairs free of charge. Little did I know that the technicians at Tevo HQ, have no idea what they were doing. Two weeks later I got the speaker back, worked fine for two months, and bam! same issue as before. </p> <p>Needless to say, I sent it back, upon which I received a quotation of R1 300 for repairs on a speaker I originally paid R2 000 for, utterly insane. I refused the quote with a very upsetting e-mail to management. A few WEEKS later I received a call from HQ saying that they would repair the speaker, and i would not be liable for the cost of the parts used, only the cost of labor. I happily agreed, not knowing that this was obviously a publicity stunt to keep me from spreading the word of how pathetic of a company Tevo is. I paid the R350 that I was quoted on for the labor on the repairs, and received an e-mail saying I would be notified within 5 days. 8 Days later I had not yet received word so I called the call center, asking to speak to the representative with whom I was in contact over e-mail. Not your usual call center conversation as I could hear people yelling and screaming at each other while I was asked to hold, a perfect display of the professionality of Tevo.</p> <p>Upon getting the speaker back from the second repair, it came back with, more problems than it had before it was sent in for repairs. I ignored these issues as they were not serious enough issues to make the speaker unusable, like the issue it was sent in for.</p> <p>So if I’m ever asked by someone about Tevo, I will GLADLY do EVERYTHING I POSSIBLY can to convince them to buy anything BUT Tevo products.</p> <p> </p> <p> </p>