Repeated Repairs & Poor Service – Disappointed with Tevo

I purchased the Bennett Read XTR1400 Pressure Washer on February 13, 2023, with an extended warranty, expecting quality and reliability. However, after a few months, it started switching on and off randomly. I returned it for repairs on August 5, 2024, and collected it weeks later, assuming it was fixed. Yet, on January 24, 2025, the same issue reoccurred.

To my shock, I later discovered that during the first repair (SC011969), my machine’s original motor (XTR1400) was replaced with a weaker XTR1200 motor—without my consent. When I sent it back the second time, I was told I’d be charged, despite it still being under warranty. After pushing back, I was informed that the motor had failed again, proving that the original repair was inadequate.

Now, Tevo offers only another repair, despite the Consumer Protection Act (CPA) allowing consumers to demand a replacement when defects persist. With only a 3-month repair warranty, what happens if the issue repeats in the fourth month?

Tevo must take responsibility for selling a faulty product and offer a fair resolution.