Products Missing after booking for repairs! Poor service from Tevo

I bought a bennett read powerup pet 2.0 and experienced issues with the product ( wasn't able to vacuum a 2 bedroom flat that has 1 carpet without it overheating and switching off)

I called the Durban repair centre and was advised to take the unit back to the store as I wanted a refund.

I sent an email to the Gateway branch on the 15/07/26 to which to date gave not received any response.

I took the unit into the branch on the 21/07/26 and explained the issue and requested that I get a refund as I was within 6 months of purchase and did not want a repair done as I'm unhappy with the product quality.

Unit was booked in and I was advised that I will be contacted within 14 days.

Today the 26/08/26 I have not been contacted. I called the repair centre and was told that they don't have the unit there and I should wait for someone to call me.

What pathetic service is this from Tevo? More than a month I am left without a vaccum and to be told that they don't have it! I want a refund. Just give me my money back.