Product, warranty and in store customer service issues

Defective Product and Poor Warranty Support*

I'm extremely disappointed with my Bennett Read Air Fryer, which stopped working just 5 weeks after purchase at Makro.

*Warranty and Support Issues:*

- Was not informed about the 3-6 weeks warranty assessment waiting time. - Lack of expedited resolution or replacement options from in store representative, being told to deal with it as it is company procedure. Then dropping the returned air fryer on the floor when taking it out of the box?

*Poor Customer Experience:*

- Sales representative failed to disclose warranty details, ****y and rude. - No proactive resolution offered by customer support in store and Manager is not available to escalate. - Left feeling misled and undervalued as a customer, will NEVER buy a Bennet Read product again.

*Rating Breakdown:*

- Product Quality: 1/5 - Customer Service: 1/5 - Warranty Support: 1/5 - Value for Money: 1/5