Poor Services

I bought a pillow from you in June 2019 that has a 3 year guarantee, I used it for 6 months and it was not doing what it`s been manufactured to do anymore, your consultant advised me that I have to sent it in for assessment and was giving me of terms and conditions that was never explained to me, terms and conditions that are on the website, When I bought the pillow, the consultant only advised me about the advantages of the pillow, she never told me about the disadvantages, the fact that I have to register for the warranty on your website or read the terms and conditions on your website, After about 6 months of using the pillow, its not doing what it`s supposed to do and your Mr Farhaad says that they will not replace the pillow or refund me, how can you put a 3 year warranty on a product that will only do the job for 6 months and then you refuse to replace the product or refund the customer, that is ****************, What kind of company is Tevo that doesn`t know what is customer services, what kind of consultants do you have that does`nt know how to interact with customers, I will report this matter to the Ombudsman and I want all customers to know that are reading this complaint, not to buy from Tevo or buy their products, they don`t honor what they advertise,