RK
Riana K

1 reviews | Active since Jan 2013

16 Mar 2016, 18:21

Poor Service of product - Discontinued

I bought a Bennett Read Hydro Compact vacuum cleaner a few years ago at Makro Milnerton. Still in perfect condition except for the complete set of pipes that's finished. I phoned around to order the pipes only to hear that the machine was discontinued. Very unhappy. Don't even make the parts anymore. What do I do know ? Got a machine in perfect working order but no pipes. Know they expect me to buy a new machine for R1600 (as if money is lying around) while I have a perfectly working machine without pipes. This is unacceptable. I submitted a complaint at Tevo self and they still haven't rep****. I will never in my life buy anything from Tevo again. NO service at all. One guy even told me he'll see what he can do for me ---- Still waiting. Very disappointed.

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Replies (1)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply17 Mar 2016, 08:24
Official
Hello rianak,

Thank you for supporting the Bennett Read brand and for bringing this to our attention. The matter has been escalated to management in an attempt to help resolve the matter. Please expect communication from a Tevo representative shortly.

Kind regards

The Tevo Team