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Tony V
1 reviews | Active since Jun 2012
11 Sept 2026, 17:55
Poor service and poor-quality products.
Bought a Bennet Read steam iron in February 2026. Now in September it starts leaking water while ironing and poses a safety hazard. I have a warranty and took it back to the Game store where I purchased. It was sent in for testing and about 2 weeks later I am told by the store they tested it and could find no fault. I then wrote to Bennet Read customer service, only to be told they can't assist further and there is no fault. I was also told to make a video while I am ironing of the leaking. What a joke. No customer service and poor-quality products. Avoid!!
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Replies (4)
TEVO (PTY) LTD's replyOfficial
11 Sept 2026, 20:25Good day, Tony. We’re sorry to hear that you remain dissatisfied with the outcome. The iron was assessed and tested in accordance with its standard operating conditions; however, the reported water-leakage fault could not be replicated during the assessment.
Based on the assessment findings, we have assisted and cannot confirm a product fault at this stage. We have nevertheless offered to provide further assistance should the reported fault be demonstrated or reproduced.
We understand that recording the issue may be inconvenient, but this would assist us in investigating the reported fault should it only occur under specific operating conditions.
TEVO (PTY) LTD's reply11 Sept 2026, 20:25
Official
Good day, Tony. We’re sorry to hear that you remain dissatisfied with the outcome. The iron was assessed and tested in accordance with its standard operating conditions; however, the reported water-leakage fault could not be replicated during the assessment.
Based on the assessment findings, we have assisted and cannot confirm a product fault at this stage. We have nevertheless offered to provide further assistance should the reported fault be demonstrated or reproduced.
We understand that recording the issue may be inconvenient, but this would assist us in investigating the reported fault should it only occur under specific operating conditions.
TV
Tony V's updateReviewer Update
13 Sept 2026, 16:46Upon collecting the iron from game this Saturday I tested the iron myself.
After 20 minutes or so the iron overheats and starts leaking water, especially when using full steam mode.I AM TAKING THE IRON BACK TO GAME THIS COMING WEEKEND.
STOP WASTING MY TIME. FIX OR REPLACE THE IRON!!! IT IS NOT MY JOB TO RECORD VIDEOS.
After 20 minutes or so the iron overheats and starts leaking water, especially when using full steam mode.I AM TAKING THE IRON BACK TO GAME THIS COMING WEEKEND.
STOP WASTING MY TIME. FIX OR REPLACE THE IRON!!! IT IS NOT MY JOB TO RECORD VIDEOS.
TV
Tony V's update13 Sept 2026, 16:46
Reviewer Update
Upon collecting the iron from game this Saturday I tested the iron myself.
After 20 minutes or so the iron overheats and starts leaking water, especially when using full steam mode.I AM TAKING THE IRON BACK TO GAME THIS COMING WEEKEND.
STOP WASTING MY TIME. FIX OR REPLACE THE IRON!!! IT IS NOT MY JOB TO RECORD VIDEOS.
After 20 minutes or so the iron overheats and starts leaking water, especially when using full steam mode.I AM TAKING THE IRON BACK TO GAME THIS COMING WEEKEND.
STOP WASTING MY TIME. FIX OR REPLACE THE IRON!!! IT IS NOT MY JOB TO RECORD VIDEOS.
TEVO (PTY) LTD's replyOfficial
14 Sept 2026, 08:45Hi. Thank you for your feedback. While a video would assist in substantiating the reported fault, we acknowledge your decision not to provide one. We will advise the attending Service Centre that the fault reportedly occurs after approximately 20 minutes of use, particularly on full steam, to assist with replicating the issue during assessment. Once booked in at Game, the iron will be assessed and the appropriate outcome advised. Please provide us with the job number after the booking is complete. Tx
TEVO (PTY) LTD's reply14 Sept 2026, 08:45
Official
Hi. Thank you for your feedback. While a video would assist in substantiating the reported fault, we acknowledge your decision not to provide one. We will advise the attending Service Centre that the fault reportedly occurs after approximately 20 minutes of use, particularly on full steam, to assist with replicating the issue during assessment. Once booked in at Game, the iron will be assessed and the appropriate outcome advised. Please provide us with the job number after the booking is complete. Tx
TV
Tony V's updateReviewer Update
19 Sept 2026, 17:4619/09/2026I booked the iron in today.
Still leaking. Test the iron properly, don't just turn it on and off!
You have to iron fabric and put it under stress to see it can't handle daily ironing. Use the steam button!
The ref nr is *** and *** was the old reference.
I discussed the whole matter with the Game store manager and sent him an email as well.
By the way go to this link https://www.hellopeter.com/tevo-pty-ltd and you will see no one trusts your brand.
Get your customer service right, there are better products out there!
TV
Tony V's update19 Sept 2026, 17:46
Reviewer Update
19/09/2026I booked the iron in today.
Still leaking. Test the iron properly, don't just turn it on and off!
You have to iron fabric and put it under stress to see it can't handle daily ironing. Use the steam button!
The ref nr is *** and *** was the old reference.
I discussed the whole matter with the Game store manager and sent him an email as well.
By the way go to this link https://www.hellopeter.com/tevo-pty-ltd and you will see no one trusts your brand.
Get your customer service right, there are better products out there!