HW
Henriette W

1 reviews | Active since Oct 2019

01 Dec 2020, 11:22

Poor quality! Terrible customer service!

I bought a 16 piece pot set and used it one month when one lid came loose and another one filled with water. I took the pots back to Game and the Tevo representative told me that it will be repaired. Needless to say that i registered for a life long warranty that is pure nonsense and a mispresentation! 4 weeks later i received a message that i must pay for the lids as it is not part of the warranty!! It is poor service and poor products! I payed R1700 for pots that I used 1 month!!

0
Replies (5)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply01 Dec 2020, 14:11
Official
Hi Henriette, thank you for raising this with us. Please provide us with the job number and we will assist accordingly by raising with management. Thanks

TEVO (PTY) LTD
TEVO (PTY) LTD's reply01 Dec 2020, 14:20
Official
That's okay. Please provide us with your surname if you did the book in. If not, please provide the name and surname of the person that did. Thanks
TEVO (PTY) LTD
TEVO (PTY) LTD's reply01 Dec 2020, 15:13
Official
Thank you. We have raised this with management for further assistance.
HW
Henriette W's update14 Dec 2020, 13:51
Reviewer Update
14 days later and still no feedback!
TEVO (PTY) LTD
TEVO (PTY) LTD's reply14 Dec 2020, 16:20
Official
Hi Henriette, our team has been unable to locate the item with your name and surname. Please email *** and *** your contact details and we will assist further. Thanks