Poor quality Bennett Read iron

I bought an Bennett Read iron at Game Fourways on the 8 September 2024. I was never advised about the 14 day refund rule when I purchased the iron . My iron broke on the 29th September in the morning while ironing my dress. I was preparing to go to church but I was delayed by my iron when the iron burnt my dress linen And then it stopped working while ironing. I took to the same Game store where I bought it after church. They checked the iron it was not working as well. I was very disappointed because this iron was still new and I used it less than even a month. I told the staff at customer service that I only want my refund. I was told that the iron will be taking repairs for 2 weeks. I was very angry and confused. I bought iron because I needed and I must stay without iron for 2 weeks. It was definite that brand doesn't not sell quality iron because I saw another review in August from a client who bought the same brand iron in Limpopo who had the same problem as mine. I bought another on that day at Clicks because I can't stay without iron for 1 day and then imagine 2 weeks . I was called by Technian at Tevo asking about the fault and she confirmed the iron was working. I did inform her that I have requested for my refund, I don't want this poor quality iron and I bought another iron. I received an SMS on the 10 October 2024 confirming my iron is back and it has been repaired. Please keep the ******* iron, I just want my refund back. I wonder what happened to customer service at Game because I was supposed to have received my refund when I returned the iron and they were supposed to take the poor quality iron back to the manufacturer. It is not my problem that the iron is in very poor quality .I want my refund only. I know why the staff at Game never called from the 10 of October until now. I did advise that I want my refund. I am Game's client and I need to be valued as I have been very loyal client for many years. Please refund my money that is all I am asking for.