Poor design on the scissors but nothing to do with them.

I bought a pair of kitchen scissors which has a major design flaw. I was using it for cutting up a salad and the protective cap fell into the salad and as a result, it chipped my tooth. Their response was they were sorry to hear about it but they have never had the problem in 10 years. Based on the poor design that seems highly unlikely!

And then we accept no responsibility was their response. I had a look at the percentage of negative reviews about them which comes as no surprise. A bunch is best avoided in my opinion.

The interaction:

I hope this message finds you as well as can be expected. The below communication was brought to my attention for feedback.

Thank you for communicating directly with our company. At the outset, we would like to apologize that you had such a terrible experience and to acknowledge your recent communication regarding the unfortunate incident. We do, however, reserve our rights in NOT admitting liability on the part of our product.

We are truly sorry about the injury you sustained and hope you have sought out the necessary care and attention needed. We have been selling the Clean-Cut Scissors for almost a decade with this being the first incident of such a nature to occur and be brought to our attention. As such, we must clarify that our product is designed and manufactured to industry standards.

Its important to note that we take all customer feedback seriously, and while we empathize with your situation, we accept no responsibility for any loss or damages sustained by the alleged accidental injury you sustained.

If you have any further questions, please don’t hesitate to contact me.

Kind regards

Farhaad Hoosen

Senior Customer Care Liaison