Poor customer service - NO SPARE PARTS

On 06.02.2020 I sent an email to parts, asking where I could get another pet hair attachment / brush. 07.02.2020 Refilwe emailed back asking what model Vacuum do I have 07.02.2020 I emailed back with the details and a photograph of the part I need - NO REPLY 11.02.2020 Follow up email sent - NO REPLY 13.02.2020 Follow up email sent - NO REPLY 20.02.2020 Follow up email sent - Dinesh rep**** (passed the buck), asking Refilwe to reply - NO REPLY

20.02.2020 - I called the parts number - was on hold for about 8 minutes phone then was hung up. 20.02.2020 - I call the main line, was on hold for approximately 18 minutes - listening to the recording - Your call in important to us , please stay on the line ...... blah blah blah

It appears this company is only interested in making the sale and there is no after sales service what so ever.

If you are in the market for a vacuum cleaner - stay away from the Bennett Read as there is no after sales service.

Wish I had done my homework before buying one.