Poor Customer Service and product/repair support

Poor customer service is an understatement. April 2022 bought a Bennette Reed Airfryer, November 2022 it started giving issues. The fan made a funny noise and a burning smell came from the Airfryer. Hubby takes it to Makro Ottery, it gets booked. We get a sms to collect and it still has a the same problem but now my basket came back with a dent. We took it back, went in for repairs again came back but now they fan nor the motor goes on and now my fryer has a deep scratch on there. We take it back third time now, the lady at Makro's customer service gives us attitude like we bothering her. She calls the Tevo rep who phones her manager cause my hubby shows her photos of the condition before we took in it. The manager Ernest then says, to book it back in and we will have a new one in the new week before Christmas. We get notified to collect our fryer, still the same my hubby says no he is not taking it. The rep call Ernest the manager who says we can take he will personally come to our house after Christmas with a new fryer and we can swap, we agree but we said we want to test it guess what the fryer does not go on. She phones Ernest and he does not answer. So we don't have a fryer as promised, the manager avoids our calls and our fryer is still defective after sending it in 3 times and everytime it came back it came back in a worse condition 🤔.