Poor Customer Service

THIS WAS QUERY TO TEVO BY EMAIL:<br> <br> I have been all over the northern suburbs of Johannesburg to try to find your Bissell carpet, rug and upholstery refills (623g cannisters): Makro, Game, Pick n Pay, Checkers, Builders Warehouse and nowhere to be found!! Do you no longer sell them and if so, why not? If you do, where can I get them<br> <br> THIS WAS THEIR RESPONSE:<br> <br> Hi D,<br> <br> Thank you for bringing this to our attention and apologies for the run around you have had in search of this product.<br> <br> I am uncertain as to why the stores have no stock but it is possible they are out of stock.[BRILLIANT DEDUCTION!!]<br> <br> I would kindly advise contacting the Tevo office in Centurion and ask to be put through to the Factory Outlet as they might have stock of the item you are in need of. [DON'T ASK US TO DO THIS!]<br> <br> Details are as follows