PATHETIC SERVICE FROM TEVO

I sent my Bernett Read Air Fryer in December and paid the amount they quoted me for repairs, but thereafter they went quiet. After following up on December 21st, 2023, I was told that the technicians were busy with the repairs.

I sent two emails in January and both emails were ignored. I also called twice and was promised a callback, which never happened. Only today when I requested to speak to the manager responsible for their service department was I told it would be fixed. All this time nothing was being done.

I regret buying a Bernett Read product, the air fryer was only 9 months old when it started tripping the main switch. With only a 6 months warranty, I paid but still, the service is terrible I wish I had bought a Bosch or other reputable brand. All the supervisors copied on my emails also went quiet.

The customer service is terrible, DO NOT BUY PRODUCTS THAT WILL NEED TO BE SERVICED BY TEVO! Save yourself a headache, time and airtime.