Pathetic service and no communication

I have a Bennett Reid one machine. Had it repaired , didn't moan on excessive quote and paid it. After two uses of machine found that it wasn't working as expected. Repaired machines have a three month warranty( as per customer care )

Booked machine in again and was quoted for the exact same parts that were replaced in previous repair. Thing is it wasn't even three months after first repair , so it was still under warranty/guarantee period. Sent emails , called and followed up again and again. I've sent emails and cc'd even Management , but nothing , no response whatsoever. At one point the machine was returned to the branch where I took it to for repairs(from repair centre) , and after a week or so I got an sms telling me that if I do not collect my machine they will strip it down for spares(the nerve-really). So if I do not collect my understanding repair warranty machine they will strip it down as I haven't collected it and there is nothing I can do about it.

My machine has been gone around three months now. It is always up to me to follow up either by calling , where you will always get a different person in CUSTOMER CARE(joke) from the one you talked to the previous times, the process then starts all over again. Emailing like I said Is a total waste of time , as no one and I mean no one including MANAGEMENT will respond to any emails you send.

This is a brand that sells refurbished or previously used machines....I'm scared to buy these thinking of the after service or lack thereof , as I am living proof of how disgusting their communication is . Maybe they need to refurbish my machine and sell it in store( I do not know) What I do know is that dealing with their customer service is the same as dealing with Government department staff and the likes, they really do NOT care.

Hopefully and this is a long shot that someone higher up will see this complaint and take it more serious than those eight or so people I've talked to and emailed , yeah and nothing has come of it....as here I am unhappy and disgusted.