Pathetic service, and loss on money that we work hard for.

I bought a Bennett read at tevo and every time I use the sanction function to clean the upholstery or mattress the water does not come out, the machine just switches off, It works for few minutes then stops. I called the call center 4 times and was transferred to a guy who didn't know how to help, I asked them to send a video on how to connect the Bennett read one as I thought I connected it incorrectly, they didn't. I feel like I failed myself, I trusted them with my money! I should have bought the vacuum cleaner at verimark.