1 reviews | Active since Apr 2018
Pathetic Service
I bought a Tevo s****** in November 2017, I immediately registered the "warrantee". The s****** broke and I took it in to be repaired in the 1st of June 2018. On 21 June 2018 I got an SMS to say that the s****** is ready for collection. When I went to Makro today to pick it up, it has not been fixed. I was told that the part that broke is not part of the warrantee - how convenient! The part that breaks is NEVER part of the warrantee. I was also told that they phoned me a few times, but could not get hold of me. Funny that I got the SMS's but never a phone call or voicemail. The tyres of the s****** is now also damaged. I will never buy from TEVO again, I want my money bac**** Pathetic service to say the least. Ref. **********
Dear Lizette,
Thank you for bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had and the inconvenience caused thereof. We unfortunately cannot see the reference number added and kindly ask if you could please advise as to which Makro you were dealing with, which Zingo Ride On you are referring to and we will assist accordingly. We will investigate the matter on Monday as our offices are closed on weekends.
Kind regards
The Tevo Team
Dear Lizette,
Thank you for bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had and the inconvenience caused thereof. We unfortunately cannot see the reference number added and kindly ask if you could please advise as to which Makro you were dealing with, which Zingo Ride On you are referring to and we will assist accordingly. We will investigate the matter on Monday as our offices are closed on weekends.
Kind regards
The Tevo Team
Dear Lizette,
We are glad to report that the above matter was resolved. We trust the ride on is providing your child with lots of fun playtime.
Kind regards
The Tevo Team
Dear Lizette,
We are glad to report that the above matter was resolved. We trust the ride on is providing your child with lots of fun playtime.
Kind regards
The Tevo Team