WG
Wilma G
1 reviews | Active since Jun 2019
09 Jun 2026, 15:32
Pathetic after service experience
Worst experience ever when it comes to after service. Do yourself a favor and never by from these people. I bought a PowerPod in December 2025. I hardly used the machine and some parts broke and I was unable to use it. Contacted Bloemfontein to order the part. It takes forever and the customer service is pathetic. They never call or keep you up to date as to what is happening. I don't think I will ever get my machine back as they asked me to send it them to see if they can repair it themselves. What a disaster. I thought Tevo was a good product and I will receive some excellent customer service. Believe me biggest mistake. Busy since 17th April when I reported the broken part.
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TEVO (PTY) LTD's replyOfficial
09 Jun 2026, 15:37Dear Wilma. Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced throughout this process.We understand your concerns regarding the delays in obtaining the required part, the lack of communication, and the extended turnaround time since reporting the issue in April. This is certainly not the level of service we aim to provide.To enable us to investigate the matter thoroughly, please provide us with your service/job number. Once received, we will escalate your case to our Service Centre Management team for review and further assistance.We appreciate your patience and look forward to resolving this matter as quickly as possible.
TEVO (PTY) LTD's reply09 Jun 2026, 15:37
Official
Dear Wilma. Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced throughout this process.We understand your concerns regarding the delays in obtaining the required part, the lack of communication, and the extended turnaround time since reporting the issue in April. This is certainly not the level of service we aim to provide.To enable us to investigate the matter thoroughly, please provide us with your service/job number. Once received, we will escalate your case to our Service Centre Management team for review and further assistance.We appreciate your patience and look forward to resolving this matter as quickly as possible.