pathetic after sale service

<p>A few months ago i purchsed wanda bubble from toys r us this was not the first time i had bought this product, When we opened it and tried to make bubbles with the "big wand" the soution didn't seem to hold to the edges, i pegged this as a once-off issue and didn't take it back to the store. 3 days ago i bought the same product (wanda bubble) from Game, when i opened the product tried to make a big bubble using the "big wand" i noticed that it did the same thing as before where the solution would not even hold on to the wand. </p> <p> </p> <p>I decided to call Tevo, i called the JHB office where the lady asked me to take it back to the store where i bought it from, i told her that this was not possible and she should get somebody to fetch the defected producted and replace the one i had, she took down my number and said that somebody from Durban would contact me. A little while later i received a call from Nessen who said that he was from the Durban office, i explained the problem and he said that he would get back to me in a few minutes he would need to speak to his manager, it is 2 days later and no word from Nessen or anybody from his office.</p> <p> </p> <p>seeing that its now the weekend, i'm positive that nobody will contact me and i will ahve to explain to my kids why they can't play with the bubbles. I really expected more from Tevo.</p>