lD
lizelle D

1 reviews | Active since Aug 2026

19 Aug 2026, 12:54

NO SERVICE AT ALL FROM TEVO

DOESN'T EVEN DESERVE A STAR AT ALL

I booked in my Magneto 1200w Portable Power Station on the 19th of July 2026 by Wonderboom Junction. I have already phoned in 3 times the Midrand warehouse, no one can phone me back after they said they will give feedback regarding the repair. The battery is discontinuous; they would have put it on a booster with my permission, still no one phoned me back, I phoned in on the 13th of August spoken with Nomesa at customer care, she spoken with Thabang, a technician - he would have phoned me back. Still waiting on a phone call. Today I phoned again, person dropped the call at spare parts. Number *** booked in at Wonderboom Junction, Titus assisted me, Repair request nr SJ***. My machine was also booked in 27/03/2025 Tax Invoice F656322 (Lysel ***) - which wasn't working perfectly afterwards. This machine cost me R12 000 and isn't in a working condition, it's currently somewhere in your warehouse... WHAT IS GOING ON THAT NO ONE CAN PICK UP THE PHONE TO SPEAK WITH A CUSTOMER REGARDING REPAIRS

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Replies (2)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply19 Aug 2026, 14:51
Official
Hi Lizelle, thank you for bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had thus far. It is not the service we aim to provide. The matter will be escalated to the respective stakeholders for review and further assistance.
TEVO (PTY) LTD
TEVO (PTY) LTD's reply25 Aug 2026, 06:19
Official
Hi Lizelle. After your complaint was escalated, Titus, our Workshop Supervisor, contacted you directly to advise that he will attend to the matter and has since done so. As Titus communicated, the unit is scheduled to be dispatched this Wednesday on our next scheduled trip.We appreciate your patience and understand your frustration, particularly given the lack of communication experienced during the repair process. We are pleased that the matter has now been escalated and that your unit is ready to make its way back to you.Thank you for bringing this to our attention and allowing us the opportunity to address it.