No response to complaint about part breaking in less than two months

On the 27th of October 2017 we bought a bennet read force 10 vacuum cleaner from Game in Cresta. Before Christmas, that is approx 8 weeks (8 uses) later the wheel on the floor / carpet suction attachment came off. Initially I was able to click it back on, but very soon after that, that failed as well. The attachment was effectively useless. With the wheels and the axle falling off, the head would detach from the suction pipe completely. On the 2nd of January I returned the broken part to Game, only to be told by the in-store Tevo manager that only the motor was guaranteed, no other parts, and that I would have to purchase a new attachment. Seeing that the part did not last fully two months, I asked for the company details. Upon calling them, I was told to email my complaint to their customer service centre. I did this on the same day. The following day I received an email from Khutso Mapasha, confirming what the store manager had told me, but saying that he would refer the matter to his manager. I rep**** that I would await their response. Not getting any feedback, I emailed Khutso again on the 8th of January, asking whether he had had any response from his manager. Now, two days later, I have still not had any feedback from either Khutso or his "manager". It is pathetic, to say the least, that a company would just remain quiet on the fact that their "non guaranteed components" fail after less than two months, expecting you to purchase a new part. Is this something that we will now have to replace every two months? Be warned, stay well away from bennet read products, it is a *******.