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Good day, Rika. Thank you for taking the time to share your feedback. We are sorry to learn of your disappointment and the frustration you have experienced. With regard to the Explorer Double Wall Flasks, we would like to enquire whether the flasks were preheated prior to adding the hot water. A common step that is often overlooked is filling the flask with hot water for a few minutes before emptying it and then adding the liquid to be stored. This helps bring the internal temperature of the flask up and significantly improves heat retention. Could you kindly try this method and let us know whether the issue persists? We would be happy to investigate further should the performance remain unsatisfactory.Regarding the air fryer, we have received confirmation from Service Centre Management that this matter is expected to be concluded today. We understand that this process has taken longer than anticipated and appreciate your patience while a resolution is finalized.We value your support of the Bennett Read brand and would welcome the opportunity to restore your confidence in both our products and service.