sS
sechaba S
1 reviews | Active since Jul 2011
20 Apr 2015, 11:55
No feed back
On the 17th of April I took my vacuuming ZOOM green machine back to Game in centurion mall and I was told someone will call the following day. Some guy called my wife with an attitude told her that the machine is dirty and till then he has not said anything. We did say we want to exchange it to a new one but Game refused due to Tevo not allowing customer to. I complained about Game already but I was told that it's Tevo's fault. TILL TODAY I DON'T HAVE A NEW MACHINE, I WANT MY MONEY BACK ASAP!!! WHAT A BAD SURVICE AT IT'S BEST......!!!
Helpful (0)
Replies (1)0
Replies (1)
TEVO (PTY) LTD's replyOfficial
20 Apr 2015, 17:05Hello nationwise,
Thank you for making us aware of your issue, as customer satisfaction is of utmost importance to us.
The unit in question was received by our Centurion Service Centre last week, assessed, repaired and returned to the store today.
As per our communication earlier today we trust that you will receive your unit during the course of the week.
Tevo will always offer full professional support to back our top quality products.
We value you as a customer and trust that we were able to successfully resolve your issue.
Kind Regards,
Tevo Customer Care
Thank you for making us aware of your issue, as customer satisfaction is of utmost importance to us.
The unit in question was received by our Centurion Service Centre last week, assessed, repaired and returned to the store today.
As per our communication earlier today we trust that you will receive your unit during the course of the week.
Tevo will always offer full professional support to back our top quality products.
We value you as a customer and trust that we were able to successfully resolve your issue.
Kind Regards,
Tevo Customer Care
TEVO (PTY) LTD's reply20 Apr 2015, 17:05
Official
Hello nationwise,
Thank you for making us aware of your issue, as customer satisfaction is of utmost importance to us.
The unit in question was received by our Centurion Service Centre last week, assessed, repaired and returned to the store today.
As per our communication earlier today we trust that you will receive your unit during the course of the week.
Tevo will always offer full professional support to back our top quality products.
We value you as a customer and trust that we were able to successfully resolve your issue.
Kind Regards,
Tevo Customer Care
Thank you for making us aware of your issue, as customer satisfaction is of utmost importance to us.
The unit in question was received by our Centurion Service Centre last week, assessed, repaired and returned to the store today.
As per our communication earlier today we trust that you will receive your unit during the course of the week.
Tevo will always offer full professional support to back our top quality products.
We value you as a customer and trust that we were able to successfully resolve your issue.
Kind Regards,
Tevo Customer Care