1 reviews | Active since Jan 2010
No Delivery of Item ordered on 15 December 2018
I placed an order from Tevo on 15 December. When I heard nothing in terms of the shipping, I contacted them through the site and got a reply from Rifilwe that it was to be shipped on 21 December. When I heard nothing more again, I spoke to her this Monday (7th) on a call - I supp**** my order number (25928) and then the tracking number (TEVOS ********** 2). She rep**** and said that it had been sent to the couriers and she was following up and would get back to me as soon as possible.
I still have heard nothing, besides two additional emails on Tuesday and Wednesday asking for feedback. I tried to call both the 0800 number and the 012 number this morning and the numbers BOTH just ring.
If I do not hear anything back from them by tomorrow, I shall not hesitate to charge this back. I have been patient enough.
Thank you for bringing this to our attention. The matter has been escalated to the relevant department for assistance. A Tevo customer care representative will be in touch shortly.
Kind regards
The Tevo Team
Thank you for bringing this to our attention. The matter has been escalated to the relevant department for assistance. A Tevo customer care representative will be in touch shortly.
Kind regards
The Tevo Team
It is our understanding that the above mentioned matter has been resolved. We trust the outcome has been to your satisfaction and we thank you for affording us the opportunity to assist.
Kind regards
The Tevo Team
It is our understanding that the above mentioned matter has been resolved. We trust the outcome has been to your satisfaction and we thank you for affording us the opportunity to assist.
Kind regards
The Tevo Team