kS
kobus S

1 reviews | Active since Mar 2009

13 Dec 2016, 08:34

No Customer service

<p>It's been a week since i started contacting Tevo, the first few days there were no answers on their phones. The last two days i left automated e-mail messages, still no one contacted me. I finally reached them per phone, and on three occasions i still did not receive any feedback (an e-mail with banking details as requested). This is abselutely poor customer service from Tevo. As i said telephonically, even though the broken pipes of the vacuum was bought as part of the "unit" and not as accessories as you call it is still under warrenty i am willing to pay for the pipes and delivery. Hopefully you will jump into action after Hellopeter contact you and get your lazy asses off your seats and help a paying customer.</p>

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Replies (3)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply13 Dec 2016, 08:42
Official

Dear Kobus,

Thank you for contacting Tevo. We apologise for the lack of service received thus far as this is not the service we pride ourselves on delivering to our valued customers. The matter will be escalated to the relevant department for immediate assistance. A Tevo representative will contact you shortly.

Kind regards

The Tevo Team

kS
kobus S's update13 Dec 2016, 08:49
Reviewer Update

They were supposed to contact me yesterday already and i'm still waiting. I've noticed all the other reviews regarding the Bennet-read products pipes that keeps breaking, not a very good add for Tevo. I will in 5 day days time when Hellopeter allows me to make another post regarding this matter not be so nice. Please get someone to contact me.

TEVO (PTY) LTD
TEVO (PTY) LTD's reply20 Jan 2017, 12:12
Official

Hi ksmith,

We are glad to report that the matter was attended to and we trust the replacement pipe is serving you well. You are welcome to contact us directly at our offices should you require assistance in the future.

Kind regards

The Tevo Team