DJ
Deshnee J

1 reviews | Active since Apr 2018

04 Apr 2018, 11:59

Memre Pillows

Hi, please do not purchase the Memre pillows, they are so not worth the price. I purchased 2 in February, called the brand to return for refund or some sort of compensation, as i am unhappy with the product, it is just lying around, but they cannot assist, as warranty only covers foam. I recently purchased a popcorn maker from verimark, same day i burnt it mistakely and then asked verimark if they could assist, they refunded me immediately, now that is service, for a mistake that i can incurred. No one is asking Tevo to supply same pillows to someone else, all i am asking is for common courtesy to an unhappy customer with this unsatisfied product.

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Replies (1)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply04 Apr 2018, 12:19
Official

Hi Deshnee,

Thank you for bringing this to our attention but Memre pillows cannot be replaced or refunded for any other reason except that of workmanship defect especially after being used for a period of time as there is no trial term allowed and due to hygiene purposes. Individual comfort preference is not included under the guarantee.

Kind regards

The Tevo Team

Best regards,