Magneto faulty devices

Good day Team,

The device was purchased online at Hifi Corp.

This is the second device I had to return the first device was the Magneto 300W with the same error the device did not switch on and didn’t want to charge.

Order Date: July 17, 2023, Magneto 300W

Magneto 300W SKU ***

Order Date: January 22, 2024, Magneto 600W

Magneto 600w SKU ***

The lady at Hifi Corp Southgate advised that the Magneto 600W already out of warrantee and advised that we need to call TEVO directly.

How can the same devices different watts have the same issue? We only use the devices for the WIFI and Laptop as loadshedding last 2-3 hours. We do not even charge our devices; in a short space of time this does not add up. We told the lady if we had listened to “you”, we would have not purchased the second device if we knew customers return the goods. I have reached out to the TEVO Team. To: Makhanani Matjeke <***> Cc: Abbey Beytell <***>; Khutso Mapasha <***>; Vinchenzo Du Plooy <***>; Vanessa Humphries <***>; Lushalda Pillay <***> No feedback and Titus Lemaoana advised that he called me and could not get hold of me... 1 call no email or any other follow ups. I spend alot of money on this Magneto 600W and you guys can see your devices are faulty why do you still sell them?